Refunds

Introductory eSIMs and earlier free offers

The $0.50 introductory eSIM follows the same refund rules as other paid plans. Its refund value is the $0.50 actually paid. A refund does not restore the lifetime introductory allowance.

Previously accepted free starters have no cash refund value. Paid purchases are refunded using the amount actually paid, without deducting an invented price for a free starter. Earlier claims and orders retain their saved terms, including how an unused starter is handled when its qualifying purchase is refunded.

Get help with your eSIM

Open My eSIMs, choose your eSIM and select Get help. Choose Request a refund to check cancellation eligibility, or use the connection and installation guides.

For anything else, choose Contact support or Something else to send us a message. Your eSIM reference is included and we reply by email. You can also email us directly, including if you cannot access your order. No troubleshooting is required before contacting us. Sending a message does not approve a refund or cancel your service.

Unused eSIMs: self-service refunds

For purchases under this revision, a full self-service refund is available before installation and expiry when we verify that the eSIM is unused and eligible for supplier cancellation. We confirm cancellation before issuing your refund. Do not install the eSIM while the request is processing.

An installed eSIM can require review even if it has not connected or its usage shows zero. Installation, activation and data usage are different states, and usage reports can be delayed. If the status is unknown or cancellation cannot be confirmed, contact us for review.

Earlier purchases retain the terms accepted at purchase, including any unused-service benefit after installation or activation.

Expired or ended service

New self-service requests must be confirmed before expiry, including the activation or download deadline. Leftover data does not extend validity. Expired, suspended, revoked or otherwise ended service requires support review.

We recheck eligibility when you confirm. Requests already saved continue through cancellation verification, payment recovery or support review as appropriate; expiry does not silently discard them. Earlier purchase commitments and statutory rights remain available.

Connection problems and other refund requests

If you’re not satisfied with your eSIM, you can request a refund through Support. Eligible unused eSIMs follow the self-service rules above; all other requests are subject to support review, including installed eSIMs, used data and service complaints. Send us a message or email us. Keep the eSIM installed while troubleshooting.

We review your purchase terms, service and usage records, the problem reported and any relevant evidence. Depending on the circumstances, the outcome may be help getting connected, a full or partial refund, or an explanation of why a refund is unavailable. Reporting a problem does not automatically authorize a refund.

We honor earlier purchase commitments and applicable consumer rights. A working plan is not automatically refundable simply because you stop using it early or use up the allowance.

Refund amounts and data additions

A full refund returns the eligible amount actually paid. We never refund money that has already been returned. Support may approve a partial refund after reviewing a service problem; there is no automatic unused-data refund for used service under this revision.

Applied data additions share the original eSIM. Requests involving additions go to support review under this revision. A service refund may cover the original purchase and its applied additions across several payments and ends that shared service. We explain the affected purchases and amounts; unrelated eSIMs remain available.

Refunds return to the original payment methods, with no additional ShrimpToast refund-processing fee. Supplier reimbursement is checked for the new self-service cancellation benefit. Earlier accepted commitments, approved support refunds, confirmed non-delivery refunds and mandatory legal remedies do not depend on supplier reimbursement.

Purchases that were not delivered

If we confirm a paid data addition was never applied, we refund that failed purchase in full and leave the original eSIM available. An uncertain supplier response is checked before being treated as a failed delivery. Confirmed non-delivery refunds continue automatically.

For a new eSIM still awaiting delivery, open Get help or contact us. We verify the payment and delivery outcome before resolving it. Previously authorized refunds retain their saved payment references and amounts.

After you request a refund

For a new self-service cancellation, we first confirm that the supplier cancelled the eligible unused eSIM. If that cannot be confirmed, the request remains pending or goes to support review; we do not claim that your payment was refunded.

Once a customer refund is authorized for payment processing, we use Stripe to return it to the original payment method. Pending refunds remain visibly pending, interrupted processing is retried and you can close the page. Several original payments may receive separate credits.

After a refund is issued, banks commonly take around 5–10 business days to display it; timing varies. See Stripe’s refund timing guidance. Bank conversion rates and fees are outside our control.

Refunded service is cancelled or disabled, including affected applied additions. Other eSIMs remain available. For support-approved and earlier refunds, service cleanup continues separately after the coordinated payments settle.

Your statutory rights

This customer-satisfaction policy is additional to rights you have under applicable law. It does not exclude mandatory consumer guarantees or statutory cancellation, withdrawal, or service-failure remedies.

Where an online purchase carries a cooling-off or withdrawal right, that right remains available according to the applicable law. We do not treat a general acceptance of our terms, installation, or activation alone as a blanket waiver of that right. You can notify us of a statutory withdrawal or other legal claim using the contact below; you do not need to report a technical failure. Any legally required refund or deadline takes precedence over a narrower rule on this page.

Requests must be truthful. We may use payment and service records to prevent duplicate or fraudulent refunds, without removing a legitimate entitlement.

Operator and contact

ShrimpToast is operated by WEB3 SOLUTIONS LLC in Indiana, United States. Use My eSIMs → Get help → Contact support, or email us for any support issue, refund review, legal notice, statutory cancellation request or order you cannot access. Include the order number and purchase email if available. Do not include full card details, passwords or installation codes.

See also our Terms of service and Privacy policy. Demo purchases and messages are previews: no payment, refund or support email is sent.